ข้อกำหนดและเงื่อนไขการใช้บริการ WERT

Section 1 — Scope of Services, Contract Formation, and Order of Precedence

1.1 Scope. These Terms govern WERT's services, namely (a) annual soil-treatment termite control (WERT Standard / WERT Pro / WERT Pro Max), (b) termite baiting-system services, (c) pipe-based treatment systems for buildings, (d) general pest control (such as ants, cockroaches and mosquitoes), and (e) services for commercial and industrial premises, provided within Chonburi and Rayong provinces as announced on wert.in.th.

1.2 Website information is indicative (only for items that vary with site conditions). Prices, packages, chemical volumes and visit counts shown on the website are "starting prices" or general information for general guidance only. The binding final price and scope of work for each job are confirmed after a site survey and are set out in the quotation or service contract for that job. This Section applies only to items that by their nature must be confirmed against actual site conditions (such as the final price after a survey), and does not apply to warranty content or to advertisements the law treats as forming part of the contract (see Section 7.6).

1.3 Site survey. WERT offers a preliminary site survey in its core service areas free of charge and without obligation. Booking a survey does not create a service contract.

1.4 Contract formation. A service contract between you and WERT is formed when (a) you accept a quotation — whether by signing it, signing electronically through WERT's system, or confirming through WERT's official contact channels (such as LINE or telephone) — together with payment as agreed; or (b) once WERT offers online ordering and payment, when you tick the box accepting these Terms and the related policies and confirm payment. Electronic signatures and electronic acceptance are binding under the Electronic Transactions Act B.E. 2544 (2001). Online ordering and payment under (b) is used only for (1) packages whose scope of work, visit count, warranty conditions and price are fully defined on the ordering page, or (2) a fully refundable booking/survey payment that converts into a service contract when you accept the quotation, as stated on the ordering page. WERT does not take full payment online for work whose scope has not yet been confirmed.

1.5 Order of precedence. If documents conflict, they apply in the following order: (1) the service contract, or annexes to it, signed or accepted for the specific job; (2) the quotation you accepted; (3) these Terms, the Cancellation & Refund Policy, and the Privacy Policy; (4) general promotional statements on the website or in marketing materials. A higher-ranking document prevails only insofar as it does not remove or restrict rights you hold under law that cannot be waived by agreement. In addition, (a) advertisements or marketing statements that the law treats as forming part of the contract have effect accordingly, and the order above does not diminish that effect; and (b) for consumers, a job-specific document under rank (1) or (2) may reduce a protection stated in the published Policy only where the variation is specifically and clearly highlighted, separately signed or accepted by you, and justified by the nature of that job; otherwise the published Policy prevails.

1.6 Nothing in these Terms removes any right you hold as a consumer under law, including the Consumer Protection Act B.E. 2522 (1979), the Unfair Contract Terms Act B.E. 2540 (1997), and the Civil and Commercial Code.

Section 2 — Prices, Currency, Taxes, and Foreign-Issued Cards

2.1 Currency. All service prices are set, displayed and charged in Thai Baht (THB) only. WERT does not offer currency conversion at the point of payment (no Dynamic Currency Conversion).

2.2 Binding price. The binding price is the price stated in the quotation or service contract you accepted. Any taxes or other charges (if applicable) will be clearly stated in those documents before you agree to pay.

2.3 Foreign-issued cards. If you pay with a card issued by a bank or financial institution outside Thailand, the amount WERT charges is the THB amount displayed and agreed. Your card issuer converts that amount into your billing currency at its own exchange rate and fees. Exchange-rate differences and issuer fees are a matter between you and your issuer and are not WERT's responsibility — on payment or on any refund (refund details are set out in the Cancellation & Refund Policy).

2.4 No surcharge on the stated price. WERT does not add any fee on top of the stated price for card payments through the channels WERT accepts.

2.5 Payment channels. The channels WERT accepts from time to time (for example, transfer to the bank account stated on WERT's billing documents, cash, card, or online payment through a payment service provider once available — including a personal payment link WERT sends to you in chat, which always opens WERT's payment-confirmation page showing the policy summary and your acceptance step before proceeding to payment) will be stated in the quotation, billing document or payment page. Please pay only into the account or channel stated in WERT's own documents.

2.6 Payment service provider. Once online payment is available, card transactions will be processed by a third-party payment service provider licensed under the Payment Systems Act B.E. 2560 (2017). WERT does not store card numbers or card security codes on its own systems.

Section 3 — Authorization to Charge

3.1 You warrant that (a) the information you provide when ordering or engaging WERT is accurate and current, and (b) you are the holder of the card or owner of the payment channel used, or are duly authorized by that holder or owner to use it for the transaction.

3.2 When you confirm payment online (for example, by pressing "Pay"), you authorize WERT to charge the THB amount clearly displayed at that step for the specified service.

3.3 For payment by bank transfer, you agree to send the transfer evidence (slip) to WERT for verification. Payment is complete when WERT has verified and confirmed receipt of the funds.

3.4 WERT reserves the right to verify the identity or validity of any payment transaction it reasonably suspects to be irregular, and may decline an order and refund that transaction in full to the original payment channel where the transaction cannot be verified.

3.5 Once online payment is available, charges will appear on your card statement under the merchant name shown on WERT's payment page. If you are unsure about any charge, please contact WERT under Section 15 before taking any other step.

Section 4 — Payment Status vs. Service Appointment Confirmation

4.1 "Payment received" is not "appointment confirmed." WERT's receipt of payment (whether a deposit or the full amount) confirms only that payment for the agreed service has been received. A service date and time are confirmed only when WERT confirms the appointment to you through the agreed contact channel (such as LINE, telephone, or the WERT member system). Whatever channel the confirmation is first communicated through (for example, by telephone), WERT will follow up promptly — normally by the next business day — with a written confirmation via LINE, email, or the WERT member system stating the date, time, address, and scope of work.

4.2 WERT will normally contact you to schedule or confirm the appointment within 2 business days of receiving payment, or within any shorter period stated at the ordering step or in the documents for your job.

4.3 If WERT cannot allocate a service date within a reasonable time after receiving payment, you may cancel; where no service has been provided at all, you will receive a full refund of everything WERT has received, and where part of the service has been provided, you will receive a refund of amounts paid for services not yet provided, under the Cancellation & Refund Policy (the "WERT unable to provide the service" case). In addition, if WERT has not confirmed an appointment within 14 calendar days of payment, you may immediately choose between a firm service date and a full refund by notifying WERT through the channels in Section 15, and WERT's normal practice is also to contact you to offer that choice.

Section 5 — On-Site Changes and Scope Adjustments

5.1 If actual site conditions differ materially from the information on which the quotation was based (for example, actual area, structure, type or level of infestation, or access points), WERT may issue a revised quotation or adjust the method, material quantities or number of visits accordingly. For jobs purchased online as fully defined packages under Section 1.4, WERT may issue a revised quotation only where the property information you declared at the ordering step was materially inaccurate; if WERT issues a revised quotation, you may cancel and receive a full refund of everything you have paid.

5.2 No extra charges without prior notice. For any work that would cost more than agreed, WERT will inform you of the details and the amount, and will proceed only with your agreement. If you do not agree, you may have WERT proceed with the original scope so far as reasonably practicable, or cancel the remaining work; charges and refunds are then determined under the Cancellation & Refund Policy.

5.3 Safety first. WERT may postpone or decline any part of the work that is unsafe for its personnel, occupants or property, or that would breach the law (for example, structures at risk of collapse, dangerous weather, or areas that cannot be accessed safely). Where WERT postpones for these reasons, it will reschedule within a reasonable time at no additional charge for the postponement.

Section 6 — Customer Responsibilities

6.1 Accurate information. You agree to provide reasonably accurate and complete information about the service site, such as building characteristics, area, problem locations, and access constraints.

6.2 Occupants and pets. Before the service date, you agree to tell WERT about any occupants, animals, or items at the site requiring special precautions — such as young children, pregnant women, elderly persons, persons who are ill or have allergies, pets, and aquariums or fish/aquatic-animal ponds — and to follow WERT's pre- and post-service instructions, such as storing food and utensils, removing pets from the area, and observing any re-entry interval notified to you.

6.3 Concealed structures and utilities. You agree to tell WERT, so far as known to you, the location of concealed systems within the work area — such as water pipes, electrical conduits, communication lines, septic tanks, or special structural features — so that WERT can plan drilling and injection points safely.

6.4 Access and an authorized person. You agree to give the service team access to the site at the confirmed appointment time, and to ensure that you or a person you authorize to make decisions about the work is present at the site or reachable during the service.

6.5 Baiting-system services. For termite baiting-system services, you agree (a) to allow the team to inspect and replenish bait stations at the follow-up intervals set in the contract, and (b) not to move, open, damage or otherwise interfere with bait stations, and not to spray chemicals over station locations without consulting WERT. Bait stations and their components remain WERT's property throughout the service, and retrieval of the stations when the work ends or is terminated forms part of job close-out under the Cancellation & Refund Policy. Denying scheduled follow-up access or interfering with stations directly affects the results of the work and may affect the warranty under the conditions stated in the quotation or contract for your job (see Sections 7 and 8).

6.6 If you materially fail to meet the responsibilities in this Section and that failure directly causes delay, damage, or results falling short of the work plan, WERT is not liable for the consequences of that failure to the extent permitted by law. This does not relieve WERT of its duty to perform with professional care and skill.

Section 7 — Nature of Results, Follow-Up, and Warranty

7.1 Nature of pest-control work. Termite and pest control involves managing living organisms, and outcomes depend on many factors — such as the species and size of the colony, building structure, moisture, the surrounding environment, and the cooperation of the building's occupants. WERT agrees to perform with professional care and skill, to use only lawfully registered products, and to carry out the scope of work agreed in the quotation or contract.

7.2 Treatment durations and service rounds. The number of visits, follow-up frequency, and approximate duration of each system (such as spray rounds under annual packages, or follow-up rounds under the baiting system) are as stated in the quotation or contract for your job. Figures on the website are general estimates only.

7.3 Follow-up. You agree to cooperate in scheduling the follow-up visits under your contract. Repeated postponement or refusal of follow-up visits for reasons on your side may affect the results of the work and the warranty conditions stated in your contract.

7.4 Warranty. The scope, duration, conditions and exclusions of the warranty for each job are as stated in the quotation and contract for that job, which together constitute the primary warranty document. As examples of WERT's generally published warranty approach as at the date of these Terms: baiting-system work carries a continuing warranty period after the final service round on the conditions stated in the contract, and annual packages carry stated benefits if termites are found during the contract term on the conditions stated in the contract. If you find live termites or new traces during the warranty period, please notify WERT to arrange an inspection; remediation, the number of visits, and scope follow the warranty conditions of that job.

7.5 External factors and general exclusions. The warranty does not cover outcomes caused by factors beyond WERT's control or by causes on the customer's side, as stated in the contract for the job — for example, new infestation from neighboring areas or new colonies outside the scope of work, additions, demolition or alterations to the structure or surrounding soil after the service, interference with bait stations, or denial of scheduled follow-up access. Any exclusion applies only to the extent it is fair and lawful, and does not remove your statutory claims for defective work.

7.6 The warranty scope for each job is as stated in the quotation, contract, or warranty document for that job. Advertisements that the law treats as forming part of the contract have effect accordingly (including under the Consumer Case Procedure Act B.E. 2551 (2008)), and nothing in this Section removes or limits that effect.

Section 8 — Site Access and Inability to Serve

8.1 You agree to open the site to the service team at the confirmed appointment time, including the points necessary for the agreed scope of work (such as ground beams, the building perimeter, and bait-station installation or inspection points).

8.2 If the team arrives at the appointed time but cannot perform the work for reasons on your side (for example, no one is available to open the site, or work points cannot be reached), the consequences — such as rescheduling or actual travel costs incurred — are governed by the Cancellation & Refund Policy; how a visit counts against your service rounds where service cannot be performed (if applicable — in particular the rules for baiting-system follow-up rounds) is likewise governed by the rules set out in the Cancellation & Refund Policy.

8.3 For work requiring follow-up rounds (in particular the baiting system), if access cannot be provided on schedule on repeated occasions, WERT will notify you and offer alternatives first. If service still cannot be performed, WERT may suspend or adjust the work plan with advance notice. The value of work already performed, and any refund of amounts paid for services not yet provided, will be determined fairly under the Cancellation & Refund Policy.

Section 9 — Limitation of Liability

9.1 WERT is responsible, as provided by law, for damage caused by the intentional or negligent acts of WERT or its personnel in performing the services.

9.2 Subject to Section 9.3, WERT's total liability for damage arising out of or in connection with the services under any one contract is limited to the service fees you have paid for the job giving rise to the claim (1x — one time the service fee for that job), and WERT is not liable for indirect or consequential loss, or loss of profit that is not the direct and ordinary result of the breach, in each case to the extent permitted by law.

9.3 Carve-outs. The limitation in Section 9.2 does not apply to (a) damage caused intentionally or by gross negligence; (b) death, bodily injury, or harm to health, however caused; (c) liability under the law on hazardous substances or any other law that cannot be excluded or limited by agreement; and (d) consumer rights under law that cannot be waived.

9.4 Any limitation of liability in these Terms applies only to the extent it is fair and reasonable in the circumstances under the Unfair Contract Terms Act B.E. 2540 (1997).

Section 10 — Force Majeure and Events Beyond Control

10.1 WERT is not in breach if it cannot perform, or performs late, because of events beyond its reasonable control — such as floods, storms, heavy rain or weather conditions that make soil injection or spraying ineffective or unsafe, earthquakes, fire, epidemics, government orders or measures, riots, protests, failures of public utilities, or traffic or access conditions that make the site unreachable, or other events of a similar nature.

10.2 If such an event occurs, WERT will notify you as soon as reasonably possible, and the parties agree to reschedule to a suitable new date and time at no additional charge for the postponement. Any affected contract term or service round is extended as reasonably appropriate.

10.3 If the event continues so that the service cannot be performed within a reasonable time, either party may cancel the part of the work not yet performed, and you will receive a refund of amounts paid for services not yet provided under the Cancellation & Refund Policy. Force majeure does not remove any right either party already holds under law.

Section 11 — Personal Data

11.1 WERT collects, uses and discloses your personal data in accordance with the Personal Data Protection Act B.E. 2562 (2019). Full details — including the categories of data, purposes, legal bases, retention periods, and your rights as a data subject — are set out in the Privacy Policy at wert.in.th/privacy.

11.2 As evidence of service performance and contract compliance, WERT may record information connected with the work — such as service reports, photographs of the work area, appointment and attendance times, records of electronic acceptance of documents, and payment evidence — as detailed, with their legal bases, in the Privacy Policy. Such records may be used to substantiate the service in the event of a payment dispute, to the extent permitted by law.

Section 12 — Governing Law, Jurisdiction, and Your Rights

12.1 These Terms and each service contract are governed by the laws of Thailand.

12.2 Disputes are subject to the jurisdiction of the Thai courts. This does not remove any right you hold as a consumer under the Consumer Case Procedure Act B.E. 2551 (2008), including venue protections the law grants to consumers.

12.3 Statutory rights preserved. Nothing in these Terms removes, restricts, or asks you to waive any right you hold under law, including a consumer's statutory right to cancel and obtain a refund under the Direct Sales and Direct Marketing Act for purchases made through online or distance channels within the scope of that Act. The procedure is set out in the Cancellation & Refund Policy.

12.4 Card rights (chargebacks). These Terms do not affect your right to dispute a charge through your card issuer under the card networks' rules. Most issues, however, are resolved faster by contacting WERT directly. You agree to contact WERT first through the channels in Section 15 and allow WERT 7 days (per the period stated in the Cancellation & Refund Policy) to investigate and resolve any billing or service issue before initiating a dispute with your card issuer. Nothing in this clause limits your statutory rights or your rights under your card network's rules. If a charge is disputed, WERT reserves the right to submit relevant records of the transaction and the service to the bank or payment service provider in accordance with the card networks' rules and to the extent permitted by law.

Section 13 — Language

13.1 These Terms are issued in Thai and in English. The English version is provided for your convenience and is intended to carry the same meaning. If the two versions differ or are inconsistent, the Thai version prevails to the extent permitted by applicable law.

Section 14 — Amendments and Versioning

14.1 WERT may amend these Terms from time to time. Every version will state a version number and effective date, and WERT will retain the text of previous versions as a record.

14.2 Each order or contract is governed by the version of these Terms in effect and accepted by you at the time you engaged WERT or paid for that order. Later amendments do not apply retroactively to contracts already formed, unless they benefit you or you expressly agree.

14.3 For continuing contracts (such as annual packages), if an amendment materially affects your rights or obligations, WERT will notify you at least 30 days in advance and obtain your express agreement before it applies to that contract.

Section 15 — Provider Details and Contact

15.1 Provider: the "WERT" business of นางมาริษา ลือวรรณ, trading as "WERT Professional Pest Control", a sole proprietorship operated by นางมาริษา ลือวรรณ.

15.2 Address: 110/98 Moo 1, Ban Chang Subdistrict, Ban Chang District, Rayong 21130, Thailand.

15.3 Contact: Tel. +66 81 968 2294 · Email contact@wert.in.th · LINE Official: @WERT · Website wert.in.th.

15.4 Chemical-use standards. WERT uses only lawfully registered hazardous-substance products and maintains a certified controller of hazardous substances for commercial hire as required by law. The relevant registrations and certificates are available to customers on request.

15.5 You may contact WERT through the channels above with any question, complaint, or issue concerning the services or a charge. WERT will respond as promptly as it reasonably can.